Refund policy

Refund & Return Policy

Effective Date: July 13, 2026

At Purebreds, we are committed to providing high-quality feline nutrition products designed to support your cat's everyday wellness and specific nutritional needs.

Because our products are consumable pet nutrition products, we follow specific return guidelines to ensure product safety, quality, and compliance.

Return Eligibility

Return or refund requests must be submitted within 30 days of delivery.

To be eligible for a return, products must be:

  • Unopened;

  • Unused;

  • In their original packaging;

  • In resalable condition.

Customers must provide proof of purchase or order information when requesting a return.

Non-Returnable Products

For health, safety, and quality reasons, we cannot accept returns of:

  • Opened pet food products;

  • Opened supplements;

  • Used nutrition products;

  • Products that cannot be resold due to safety requirements.

Once a consumable pet nutrition product has been opened or used, we cannot guarantee product storage conditions and therefore cannot accept it back into inventory.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect product, please contact us within 7 days of delivery.

Please include:

  • Your order number;

  • Photos of the product and packaging;

  • A description of the issue.

After reviewing your request, we will provide an appropriate solution, including replacement or refund when applicable.

Product Satisfaction Support

We understand that every cat is unique.

If your cat does not accept a product or you have concerns about your purchase, please contact our customer support team.

Our team will review your situation and work with you to determine the best possible solution.

Please note that opened products are not eligible for standard returns due to product safety requirements.

Return Shipping

For approved returns due to customer preference or incorrect ordering:

  • Customers are responsible for return shipping costs.

For orders that are damaged, defective, or incorrectly fulfilled:

  • Purebreds will provide an appropriate resolution, including covering return-related costs when applicable.

Refund Processing

Once an approved return is received and inspected, refunds will be processed to the original payment method.

Please allow several business days for your financial institution to complete the refund process.

Exchanges

If you receive an incorrect or damaged product, Purebreds may provide a replacement instead of a return depending on the situation.

Contact Us

For questions regarding returns or refunds, please contact:

LAMOAK TRADING INC

420 Columbus Ave Ste 204
Valhalla, NY 10595
United States